Privacy Policy

Last Updated: January 9, 2026

1. Information We Collect

We collect information you provide directly to us when you:

Create an account
Use our monitoring services
Subscribe to a paid plan
Contact us for support
Subscribe to our newsletters or updates

This information may include your name, email address, company name, and Salesforce Marketing Cloud credentials.

2. Payment Information

When you subscribe to a paid plan, we collect payment information through our third-party payment processor, Stripe, Inc. ("Stripe"). We do not directly collect or store your full credit card information.

Information Stripe Collects:

Credit card number, expiration date, and CVC
Billing address and zip code
Payment transaction history

Stripe processes your payment information in accordance with their Privacy Policy available at stripe.com/privacy. Stripe is PCI-DSS Level 1 certified, the highest level of certification in the payments industry.

Information We Store:

Your subscription plan and status
Billing history and invoices
Last 4 digits of your credit card (for display purposes)
Stripe Customer ID (for subscription management)

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our monitoring services
Process your subscription payments and manage billing
Send you invoices and payment receipts
Monitor your Salesforce Marketing Cloud instances
Send you alerts and notifications about your monitored systems
Respond to your comments, questions, and requests
Send you technical notices and support messages
Detect and prevent fraud or unauthorized access

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With Stripe: To process payments and manage subscriptions
With your consent: When you explicitly authorize us
Legal compliance: To comply with legal obligations, court orders, or government requests
Protection: To protect our rights, safety, and property, or that of our users
Service providers: With trusted partners who assist in our operations (subject to confidentiality agreements)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Salesforce Marketing Cloud Credentials

Your Salesforce Marketing Cloud API credentials are encrypted and stored securely. We only use these credentials to perform monitoring activities as configured by you. We do not access, modify, or delete any data in your Marketing Cloud instance beyond what is necessary for monitoring.

7. Data Retention

We retain your data according to the following schedule:

Monitoring Data: Retained according to your subscription plan (7 days for Free, 30 days for Starter, 90 days for Growth, 365 days for Enterprise)
Account Information: Retained for as long as your account is active, plus 90 days after account deletion
Billing Records: Retained for 7 years as required by tax and accounting regulations
Marketing Cloud Credentials: Deleted immediately upon account deletion or credential removal

You can request deletion of your data at any time by contacting us at sales@martechmonitoring.com.

8. Your Rights (GDPR Compliance)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

Right to Access: Request a copy of all personal data we hold about you
Right to Rectification: Correct any inaccurate or incomplete information
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data
Right to Data Portability: Export your data in a machine-readable format
Right to Restrict Processing: Limit how we use your data
Right to Object: Object to processing of your personal data
Right to Withdraw Consent: Opt-out of marketing communications at any time

To exercise any of these rights, please contact us at sales@martechmonitoring.com. We will respond to your request within 30 days.

9. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: sales@martechmonitoring.com